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AGENDA ITEM A - Review NSW ICT Strategy Structure 2015-2020
DTE: Sun 18 Jan 2015 TME: 16:00 – 17:00
LOC: Balgowlah RSL 30 Ethel St SEAFORTH 2092
TVL: Seaforth 2092 Bus:143/144/169/178/180
IVT: PMA Peter AXTENS LLB Chair DAA Don ARCHBOLD
WPR Pim RAVESTIJN ILT Ian TRAVELLER
TMK Tim CHENKO JNN Jon NILSEN
THD Tasman DUFFY SGG Stephen GOULD
OBJ:
1 Review NSW ICT Strategy 2015-2020
2 Discuss Submissions to NSW ICT Governance Board to develop a Strategy to
provide long-term jobs within the Australian "Digital Economy" as
outlined in the Federal Government Strategy 2013-2017
RESEARCH MATERIAL
16:30 - 16:45 Review "Summary of Findings Digital Government Survey 12-29 Sep 2014
Report" dated 13 Oct 2014 to the Accelerating Digital Government Taskforce
The 9 Workshops identified the following Outcomes
A 2020 Outcomes identified at each Workshop
B 2015 Priorities at each workshop
C Strategic investments identified as levers for Acceleration
A 2020 Outcomes identified at each Workshop
Workshop One Workshop Two Workshop Three
2020 Outcomes 2020 Outcomes 2020 Outcomes
Aa Ab Ac
1 Innovative Services 1 Customer 1 Citizen Benefit
Delivery Model Centric Experience
2 Citizen & Enterprise 2 One-stop shop 2 Improved Service
Centric Delivery
3 Contextual & 3 Seamless & 3 Reduce Cost to
Predictive Model Reliable Serve
4 Evidence based 4 Align Organisation 4 Fit-for-purpose
Decision making & Practice data information
5 One goal, One 5 Innovative & 5 No Barriers Integrated
Framework Adaptive Culture Approach
6 Culturally aligned & 6 Reinvestment in 6 Identity Management
Skilled Workforce Sustainable Services
7 Strong Leadership
(Political & Agencies)
B 2015 Priorities at each workshop
Workshop One Workshop Two Workshop Three
2015 Priorities 2015 Priorities 2015 Priorities
Ba Bb Bc
1 Capture Best of Best 1 Zero Capex & increased 1 Know the Customer
and promulgate Opex in place
2 Engendered political & 2 Services NSW aided 2 Program investing in
senior leadership Will as customer advocate people & leaders
3 Set ambitious mile- 3 Develop Vision, Mandate 3 Immediate injection
stones and timelines & Digital Gov Champion of people who did it before
4 Proper Governance 4 All service innovations 4 Dev Guiding Principles
Structure include a digital
component
5 Marry digital 5 Showcasing successes 5 Common standards and
transformation with utilisition of data
all policy reforms
6 Just-in-time 6 Customer & Citizen 6 Baseline measure success
development of standards engagement in service
to support initiatives & changes implemented
7 Funding & capacity to 7 Create strong 7 Gov social media
support transition community of practices
in and across Govt for
all aspects of Digital
Transformation
8 Learn fast - use 8 PSC partnering in 8 Whole of Gov identity
Agile approach digital framework of management for
Public sector employees
9 Understand success across
Service types
10 10 pilots completed
11 Create Vision &
Communicate
12 Understand World's best
13 Understand Citizens who
cannot go digital
14 Register of all initiatives in
Govt
C Strategic Investments identified as levers for acceleration
Workshop One Workshop Two Workshop Three
Strategic Investments Strategic Investments Strategic Investment
Ca Cb Cc
1 Understanding Citizen 1 Shared Vision, 1 Leaders
& Enterprise Needs & Mandate & Targets
Perspectives
2 Understand what Govt 2 Zero Capex 2 Digital First
Should Do & Not Do
3 Align Govt Functions 3 Reskill people to 3 People
Around Services Operate in new
Environment
4 Green Field & 4 Service NSW 4 Agile & Lean
Quick Wins strengthened
Mandate
5 Agreed Set of 5 Leverage Govt DC 5 Increase Agencies
Standards
6 Embeded Evidence 6 Re-engineer Processes 6 Data Standards
Based Decision Making & Practices
7 Invest in Govt 7 Digital Innovation 7 Customer Centred
Employees in other Service Spaces Designs
8 Corporate Planning 8 Stop doing 8 "Know who I am"
Have joined up Govt &
Digital Transformation
9 Ethics Process for 9 Measure Customer
Action Benefits
10 Turning Out 10 Engage Enterprise
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