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These Refugee projects require Capital Equipment, Materials, Perishable Materials as well
as Human Resources to succeed

On-line minutes can be one way of promoting Sponsors' web-sites

The background to this Zambian Refugee project can be reviewed On-line here

THIS IS A REPORT DATED 21 MAY 2018 ON THE DIFFICULTIES CONTACTING ANY SUPPORT PERSON RE BLOCKED EMAILS

1	Microsoft Australia
2	Google Australia
3	Yahoo Australia

1	Microsoft Australia Managing Director Steven WORRALL

The only number that can be found for Microsoft on their web-site is an 
expert support number 1800-833-275 

	09:37 M 21 May 2018 - disconnected after 4min 48 seconds

	09:42 M 21 May 2018 - disconnected after 4min 39 seconds

	09:48 M 21 May 2018 - disconnected after 4min 40 seconds

	09:55 M 21 May 2018 - disconnected after 4min 32 seconds

US message 18 second long

	"Welcome to 24/7 techies .com

	Prepare for an outstanding experience in tech support

	You will now be connected to one of our friendly techies

	Your call may be recorded for quality assurance purposes

	please stay on line for the next available agent"

The message repeats after 1min 20 secs and then after 4 min 05 sec this message 

	 "The person is not available on that extension 

	Please  leave a message and then hang up or press the POUND sign if you require 
	another extension" 

I left my telephone number and message requesting a call about Outlook

"Good Morning my name is Stephen GOULD

I am the Public Officer of the Sustainability Action Network

We keep out members informed of progress with a United Nations Refugee projects 
using Outlook

Since 26 Apr 2018 we have not been able to use any of our Outlook accounts hence 
my call to you now

	Stephen.gould1@outlook.com"

AS AT 11:30 MON 21 MAY 2017 AFTER 2 HOURS THERE HAS BEEN NO CALL BACK
 
2	Google Australia Managing Director Jason PELLEGRINO	

The contact number on the Google Website is (02) 9374 4000

9374-4000

10:12 M 21 May 2018 - disconnected after 1min 12 seconds

10:15 M 21 May 2018 - disconnected after 53 seconds

10:17  21 May 2018 - disconnected after 53 seconds

Hi welcome to Google Australia

To help you get to the right area of Google first if calling about Google 
services for your business press 1

Repeats 3 times

It may be the connection but I am not receiving any response so I am going to 
hang up ;please call us back

Google for work 1800-726-151

1800-726-151

10:22 M 21 May 2018 - disconnected after 57seconds

Thanks for calling Google

http://www.Work.Google.com/pin 

used Google to find out phone number of support and it came up with a 
website

ww2.justanswer.com

"Pearl Wilson"

They say they require a $ 5.00 deposit to ask a question

When you go to pay it is Au$69.00 payment required !!

Require US$ 50 or Au$ 69.00 to ask a question

There is another 1800 number 1800-679-634

10:33  21 May 2018 - US message

To help us improve the quality of our services please answer a survey

Please hold

Dawn - 3rd party support in the Philippines

"Dawn"	Asked for my email address which was having problems

SGG		Ehn.1a3posgg@gmail.com

While I was asking why they required $ 69.00 to find out why email not working I
ealised "Dawn" was not working for Google !

"Dawn"  then gave me the following telephone numbers in the USA to call

1877-355-5787

1866-246-6453

1866-441-4509

Work.google.com requires you to set up as an Administrator to ask the question why the email not sending emails
 

3	Yahoo Australia CEO is Ed HARRISON

The contact number for Yahoo on their web-site is a Yahoo support number of 
Australia 1800-958-231 or (02) 8320-6047

(02) 8320-6047

11:08   21 May 2018 - your number could not be connected 

1800-958-231

11:15   21 May 2018 - after 1'15" and a recorded message, "Dev" answered

"Your call is very important to us

Please stay on the line and you will be put through to the next available agent"

1'15" later "Dev" answered

SGG":I am not able to open up Yahoo email accounts

"Dev" said "I will get the support team to phone you back and set up an 
account

Which account do you want to set up ?"

"SGG"	Stephen.gould!1@yahoo.com

"Dec":	May I have your date of birth please

SGG	Why do you need my date of birth

"Dev":	We need it to set up an account

"SGG"	Dev I want to set up my own account 

I do not understand why you need my date of birth

"Dev":	In that case we cannot help you 

He terminated the call


Stephen GOULD
Projects Co-ordinator
SUSTAINABILITY ACTION NETWORK
 
E: ehn.1a3posgg@gmail.com
M: {61}(4)1600-9468 


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