Full Time

Part Time

15.1.3 Each Category of Work will require, as a minimum, the following approach to be adopted in meeting the requirements:

15.2.1 Means the design, development and implementation of a range of Extended Service activities to provide improved efficiency and/or effectiveness in providing and accessing local government area services. It includes services for:

15.2.2 Electronic Services focus primarily on access to existing available services. It builds on the work conducted in Phase 1 of the Online Services Delivery Project and will require a high level of integration with other Category of Work Services.

15.2.3 It will require the adoption of large-scale project management techniques in meeting the required outcomes.

15.2.4 This Category of Work will require controls over service delivery to be implemented to reduce risk. This may involve designing tests to help avoid failing to meet the agreed deadlines.

15.3.1 Means the design, development and implementation of a spatial data infrastructure to meet the vision of creating, customising and viewing local and state-wide interactive maps from local government websites.

15.3.2 It will combine spatial data, procurement and electronic services (mentioned in 15.2 and 15.4) that are shared between councils, Government agencies, NGOs and commercial organisations. It builds on the work conducted in Phase 1 of the Online Services Delivery Project and will require a high level of integration with other Category of Work Services.

15.3.4 It will require the adoption of large-scale project management techniques in meeting the required outcomes.

15.3.5 This Category of Work will require controls over service delivery to be implemented to reduce risk. This may involve designing tests to help avoid failing to meet the agreed deadlines.

15.4.1 Means the design, development and implementation of an electronic procurement capability and infrastructure to enable integrated and seamless systems to be available for councils to engage in cost effective, rapid, self-documenting e-Procurement activities.

15.4.2 It will combine spatial data and electronic services (mentioned in 15.2 and 15.3 above) shared between councils, Government agencies, NGOs and commercial organisations. It builds on the work conducted in Phase 1 of the Online Services Delivery Project and will require a high level of integration with other Category of Work Services.

15.4.3 The services that will be provided include:

15.4.4 It will require the adoption of large-scale project management techniques in meeting the required outcomes.

15.4.5 This Category of Work will require controls over service delivery to be implemented to reduce risk. This may involve designing tests to help avoid failing to meet the agreed deadlines.

15.5.1 Means the provision of an Online Architectural Framework, a hosting infrastructure and related hosting/network services to enable all required Application services to be available to Councils.

15.5.2 The services that will be provided include:

15.5.3 It will provide the hosting services capability for procurement, spatial data and electronic services (mentioned in 15.2, 15.3 and 15.4 above) shared between councils, Government agencies, NGOs and commercial organisations. It builds on the work conducted in Phase 1 of the Online Services Delivery Project and will require a high level of integration with other Category of Work Services.

15.5.4 It will require proven experience in managing large-scale hosting operations and networks in meeting the required outcomes. This will include redundant hosting facilities, high speed broadband connectivity, excellent security and proven operational performance.

15.5.5 This Category of Work will require disaster recovery plans that meet the agreed service level agreements and reduce risk.

15.6.1 Means the preparation of Security and Standards to enable all required Application services to be available to Councils.

15.6.2 The Policies that will be provided include:

15.6.3 It will combine procurement, spatial data and electronic services (mentioned in 2, 3 and 4 above) to be shared between councils, Government agencies, NGOs and commercial organisations. It builds on the work conducted in Phase 1 of the Online Services Delivery Project and will require a high level of integration with other Category of Work Services.

15.6.3 It will require the adoption of professional report writing in meeting the required outcomes.

15.6.4 This Category of Work will require controls over service delivery to be implemented to reduce risk. This may involve providing feedback mechanisms to help avoid failing to meet the agreed deadlines.

15.7.1 The contractor shall ensure that it and its staff:

15.7.1.5 perform all services with proficiency and due

professional care and other relevant

standards

15.7.1.6 perform all services in accordance with

appropriate project management

methodologies, proven hosting operations

standards, quality report writing techniques

and professional systems development

standards

15.7.1.8 maintain the confidentiality of all information

accessed while performing the services and

15.7.1.9 consult with nominated stakeholders as

required by Lgov NSW.

15.8.1 The Contractor shall adopt best practice standards including those of the:

15.9.1 The Contractor shall comply with all relevant Government Acts, Regulations and guidelines when undertaking the Category of Work services.

15.10.1 The Contractor shall provide Lgov NSW with a fixed price for the engagement, time and materials rates, delivery times and details of the proposed staff to Lgov NSW for each nominated Category of Work.

15.10.2 The Contractor shall confirm with Lgov NSW prior to commencing the services the objectives and scope of the work to be undertaken. This contractual arrangement shall include details of the services objectives, the scope, availability of personnel, term of engagement, the criteria against which performance is to be assessed, the agreed costs and other arrangements.

15.11.1 Lgov NSW and the Contractor agree on the objectives, scope and duration of the work to be undertaken.

15.11.5 The Contractor undertakes the necessary testing of the Category of Work by conducting an extensive and exhaustive series of test plans that fully meet the design Functional Specifications. This will include trials of the solution for review by Lgov NSW representatives. These will be submitted to Lgov NSW management for approval before proceeding to the next stage. Following the satisfactory completion of these tests, Lgov NSW staff will conduct User Testing based on indicative Test Plans – this will be an integral part of the approval to proceed to the next stage.

15.11.6 The Contractor prepares and issues an Implementation Report containing a formal project plan, a risk management assessment, training and cutover implications as well as specific recommendations for the implementation of the required Category of Work across all NSW Local Government councils. The recommendations are expected to be practical, cost effective and add value to the implementation.

15.11.7 Following implementation, and no later than 3 months after cutover, the Contractor prepares a Post Implementation Review Report that documents the overall results of the implementation and project status, highlighting achievement of pre-agreed performance objectives and lessons learnt. This will be submitted to Lgov NSW management for approval.

15.11.8 The Contractor may be required to make formal presentations to Lgov NSW executive and project management committees on project status during the course of the assignment.

15.12.1 obtain knowledge of Lgov NSW activities

15.12.2 establish and/or assess the services objectives and scope

15.12.3 if necessary, plan to use the work of a specialist or expert and

15.12.4 obtain Lgov NSW approval of the appropriateness and quality of the proposed project management and systems development methodologies.

15.13.1 When work is delegated to the Contractor’s staff or to a sub- contractor, a manager shall be appointed who shall carefully direct, supervise and review the work delegated.

15.13.2 When multiple staff members are involved, the Contractor shall ensure that adequate direction, team meetings, supervision and reviews are in place.

15.13.3 The Contractor shall ensure that all of it’s staff are fully aware of the scope of the requirement.

15.13.4 The Contractor shall seek approval to engage a sub-contractor to undertake work, and provide a copy of their qualifications to Lgov NSW for consideration and agreement prior to the commencement of any work.

15.13.5 The Contractor shall seek approval for all new staff who will undertake work, and provide a copy of their resume to Lgov NSW for consideration and agreement prior to the commencement of any work.

15.13.6 The Contractor shall seek approval for any changes to the team membership or the scope of work performed by any team member.

15.14.1 The Contractor shall ensure that suitable criteria have been identified to enable its staff to assess the activities subject to the provision of the required services.

15.14.2 The provision of each service requires that each matter being addressed is capable of evaluation against suitable criteria. Criteria are reasonable and attainable standards of performance against which the extent of the efficiency and effectiveness of the activities can be assessed.

15.14.3 The Contractor is responsible for determining whether identified criteria are suitable. Suitable criteria are those that are relevant to the Category of Work and appropriate to the circumstances.

The Contractor shall:

15.15.1 agree with Lgov NSW upon a timetable setting out the appropriate start and finish dates for the Category of Work, and dates for submission of the Category of Work deliverables and reports; and

15.15.2 notify Lgov NSW in writing as soon as possible and within seven (7) days of becoming aware that it will be unable to meet an agreed start and finish date, or submission date.

15.16.1 The Tenderer is responsible for setting guidelines and reviewing the Category of Work activities to enable the quality of work to be maintained at the highest level. The tenderer shall provide details of its quality assurance policy.

15.17.1 During the period of appointment if the Contractor is provided with materials of any kind, such materials shall remain the property of Lgov NSW and shall not be copied nor released to any person whatsoever without the prior written approval of Lgov NSW. Any and all such materials shall be kept in safe custody by the appointed Contractor.

15.17.2 All working papers and reports produced by the Contractor, and other materials as referred to in Clause 15.16.1 above, shall remain the property of Lgov NSW.

15.18.1 Lgov NSW shall assist the Contractor in making available all accounts, information, documentation, manuals, computer printouts and other materials necessary for carrying out the services.

15.18.2 This assistance does not absolve in any way the Contractor's responsibility to carry out the services with due care and diligence.

15.19.1 In the instances where the Contractor is working to an agreed program, the Contractor agrees that the program may undergo revision which may result in reduced or increased services.

15.19.2 Lgov NSW may ask the Contractor to undertake the revision of the program.

15.19.3 No variation to the program is to proceed without the written agreement of Lgov NSW.

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