15     BUSINESS TO PROVIDE ACCURATE & EASILY ACCESSIBLE INFORMATION

(a)     As a business can only operate electronically for e-commerce it does not need a
        physical location. 

	It may be more appropriate to ensure that the organisation's bank or accountant is 
	part of the location record.  

	Often locations are out of date and difficult to check.   

	As there will be many outsourced services such as telemarketing and delivery it requires 
	clear legislation to define who has what responsibilities to the consumer.  

	There needs to be a secure audit trail with time and date stamps to prove when responsibility 
	has passed from one organisation to another as part of the supply chain cycle. 

(b)     Many aspects of the transactions in business to consumers transaction will be carried 
        out by outsourced resources who will act as brokers and agents.  
	Examples are:

        1     travel agents for special flights

        2     telemarketing organisations acting as brokers on behalf of businesses

        3     network brokers for multi-level marketing organisations.

16      MANAGEMENT SUMARY

(A)	There are a number of other pieces of information required from the supplier to 
	safeguard the consumer .  

	These could include:

	(f)	Standard Industrial Classification

		(i)	Because there are different business cycles for each industry a model 
			business cycle can be developed for each trade cycle or workflow.

		(ii) 	A business when it registers as a business should include its Standard 
			Industrial Classification (SIC) code.  

			Once a business has set up its SIC code that can be included in all header
			information relating to e-mails.  

			It will make the identification of different industry business cycles a 
			very simple process if the SIC code is included in the e-mail header 
			information

		(iii)	If a company is a holding company then that will be a SIC code with each 
			separate company or department identifying its own SIC code.

      (g)    Internal complaint handling

             The contact details for internal complaint handling should be listed these may include

             1     Manager Responsible - if no person the Managing Directors's name

             2     Telephone Number

             3     Fax number

             4     E-mail contact eg complaint@oic.org

      (h)    ISP contact details


             The contact details for the ISP should be listed these may include

             1     Support Manager - if no person the Managing Directors's name

             2     Telephone Number

             3     Fax number

             4     E-mail contact eg support@isp.org

             5     Web site address for history of up-time and maintenance history

	As time and date information is critical with e-commerce transactions as part of the 
	business contract cycle details on ISP up-time may be critical particularly in situations 
	where there are contract deadlines. 

	Examples are submitting responses to invitation to quote, tenders etc.

(B)	the glossary definition of consumer is very simplistic and great care has to be taken 
        not to limit e-commerce issues to a natural persons.  

	Many business professionals eg barristers, management consultants, tradesman trade as a 
	sole business and will prefer to order electronically.  

	Indeed the great advantage of e-commerce is to enable many natural persons to establish 
	their own companies. 

(C)	In fact many managers and employees will be purchasing as consumers for their companies 
	for a number of reasons including:

        1     Too long to get appropriate order number.  May be easier to claim on expenses

        2     Fly buy points from using personal credit cards

        3     Company does not issue company credit cards

(D)	The issue of who will own or who purchased the product or service could become a 
	legal quagmire without clearly defined legislation